Protecting your personal information: our commitment to privacy and transparency

Le Cercle du Bien-Être Montréal (The Circle of Wellness Montreal, “we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. This policy describes our practices concerning the collection, use,

disclosure, and retention of this information when you visit our website (the “Website”) or interact with our services.

 

1. Third-Party Links

Our Website may contain links to third-party websites or platforms, including Jane and Eventbrite. This policy does not govern those external websites’ own practices.

We do not control their privacy policies or practices. We encourage you to review their privacy policies and terms of use before using their services or providing personal information.

This provision does not limit our obligations concerning personal information we disclose to our service providers.

 

2. Personal Information

“Personal information” means information about an individual that allows them to be identified, directly or indirectly, regardless of the medium in which it is recorded.

When you interact with us through the Website, we may collect information necessary to respond to your request, including your name, email address, mailing address, and telephone number.

When you make a booking or purchase, payment information may also be collected by the platform used to process the transaction.

You may provide personal information through contact forms, event registrations, bookings, or purchases. Please avoid submitting sensitive health information through general Website forms. Contact us for guidance on the appropriate way to share confidential information.

 

 3. Processing and Purposes of Use

We use your personal information to:

- Respond to your questions and requests.
- Manage bookings, registrations, purchases, and payments.
- Provide the services requested.
- Communicate necessary information about your bookings or our services.
- Send promotional communications about our programs, services, and events when you have consented to receive them.

You may unsubscribe from promotional communications using the link provided in those messages.

We do not sell your personal information. Where consent is required for another use, we request it in accordance with applicable law.

 

4. Disclosure of Personal Information

Access to your personal information is limited to employees, administrative representatives, and service providers who need it to perform their duties, respond to your requests, or provide the services requested.

We limit the information disclosed to what is necessary and take appropriate measures to govern its use and protection.

We may also disclose personal information where required or permitted by law, including to meet a legal obligation or protect a person’s rights or safety.

When personal information must be communicated outside Quebec, we comply with the requirements applicable to that communication.

 

5. Protection of Personal Information

We implement reasonable security measures appropriate to the sensitivity of personal information to protect it against loss, theft, and unauthorized access, use, or disclosure.

These measures include technical and organizational safeguards and access restrictions for authorized personnel.

However, no method of transmission over the internet or electronic storage is completely secure. This limitation does not reduce our obligations under applicable personal information protection laws.

 

 6. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and professional retention obligations.

When those purposes have been fulfilled and the applicable retention periods have expired, the information is securely destroyed or anonymized in accordance with the law.

 

 7. Your Rights

Subject to the conditions and exceptions provided by applicable law, you may:

- **Access your personal information:** request confirmation that we hold it and obtain access to it.
- **Request correction:** ask us to correct information that is inaccurate, incomplete, or ambiguous.
- **Withdraw consent:** withdraw consent to a use or disclosure based on that consent. Withdrawal may affect our ability to provide certain services and does not remove legal retention obligations.
- **Request deletion:** submit a request to delete information, subject to applicable legal and professional obligations.
- **Request portability:** obtain, where this right applies, a copy of certain computerized personal information in a structured, commonly used technological format.

To exercise your rights, please contact **info@thecircleofwellnessmtl.com**.

We may need to verify your identity before processing your request. We will respond within the time limits required by applicable law.

 

8. Handling Complaints

If you have concerns about our practices or the handling of your personal information, please contact **info@thecircleofwellnessmtl.com** so we can review the situation.

You may also submit a complaint to the Commission d’accès à l’information du Québec or another competent authority, as applicable.

 

9. Changes to This Policy

We may update this policy from time to time. The revised version will be published on this page with an updated date.

Where required by law, we will notify you of changes or request your consent before a new use or disclosure of your personal information.

 

10. Contact Us

For questions about this policy, to exercise your rights, or to submit a privacy complaint, please contact:

**Nadja Grabovari**  
Person responsible for the protection of personal information  
Le Cercle du Bien-Être Montréal  
The Circle of Wellness Montreal  
Email: info@thecircleofwellnessmtl.com
Telephone: 438 796-2023**

​Last updated: October 8, 2026